Example customer messages
When configured, Ruai can help send clear follow-up messages after missed calls, booking requests, quote enquiries and website conversations, helping customers move towards the next step.
“Hi Sarah, sorry we missed your call. Reply with what you need help with and we’ll arrange the next step or a callback.”
Used when a customer calls but the business cannot answer.
“Thanks — we’ve received your booking request for tomorrow morning. We’ll confirm the available slot shortly.”
Used after a customer asks for an appointment, visit or callback.
“Hi James, just checking whether you’d still like help with your quote request. Reply here and we’ll arrange the next step.”
Used to stop warm quote enquiries from going silent.
“Thanks for your enquiry. Tell us what service you need, your postcode and your preferred time, and we’ll help move this forward.”
Used when a visitor contacts the business through the website or embedded Ruai agent.
Example messages only. Follow-ups are configured around your business, package and customer journey.
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